PRIVACY POLICY
Nobody loves legal jargon, so we’ve kept this policy clear, concise, and straightforward. Here’s the most important part: We never share your data with third parties beyond the minimal necessary to help us give you the best experience. In Estonia, your personal data belongs to you, and that’s a principle we strongly uphold and believe in ourselves.
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1. Who We Are​​
Business name: UnScripted OÜ
Business ID: 17021041
Business address: Sadama 2, Haapsalu, 90502, Estonia
E-mail: connect@tallinninsight.com
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We operate private, personalized tours in Tallinn and across Estonia, and transfer tours between Estonia and Latvia under the brand name Tallinn InSight.
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2. What Information We Collect​​​
When You Book a Tour:
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Name and contact details (email, phone)
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Payment information (processed securely by payment solutions provider MakeCommerce / Maksekeskus AS)
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Tour preferences, accessibility, dietary needs, and special requests
When You Use Our Website:
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Device info (browser, IP address, OS)
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Usage data (pages visited, interactions)
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Cookies and similar technologies (see Section 7)
When You Contact Us:
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Information you provide via email, contact forms, or reviews
We only collect what we need, and never sell your data.
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3. How We Use Your Information
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To confirm and manage your tour bookings
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To communicate with you (before, during, or after your tour)
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To improve our services and website
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To send offers and updates, but only with your explicit consent
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To meet legal or contractual obligations
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4. Legal Bases for Processing
​​Under the GDPR, we process your data based on:​
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Contractual necessity: To fulfill our obligations when you book a tour
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Legal obligation: To comply with applicable laws and regulations
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Legitimate interests: To improve our services and ensure website security
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Consent: For sending marketing communications and using non-essential cookies
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5. Who We May Share Your Information With
​We only share personal data with:​​
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Payment processors (e.g., MakeCommerce / Maksekeskus AS)
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Our tour guides and service partners (only when and as needed for your booked experience)
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IT and analytics providers who help run our systems (e.g., Wix; Zoho Mail)
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Legal authorities, if required by law
All partners comply with privacy laws. We never share your data with advertisers or third-party marketers.
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6. Your Privacy Rights
You have the right to:
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Obtain a copy of your personal data
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Correct inaccurate or incomplete data
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Request deletion of your data under certain conditions
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Restrict how we process your data
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Receive your data in a portable format
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Object to processing based on legitimate interests
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Withdraw consent at any time
To exercise any of these rights, please contact us at: connect@tallinninsight.com
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7. Cookies & Tracking
We use:
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Essential cookies: for basic website functions
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Analytics cookies: to understand website use (only with your consent)
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Marketing cookies: for advertising (only with your consent)
Manage your preferences via our cookie banner or your browser settings.
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8. How Long We Keep Your Data
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Booking/customer info: kept for 3 years after your tour to comply with accounting and legal obligations
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Marketing data: kept until you withdraw consent
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Website analytics data: kept for 26 months
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9. Data Security
​​We use strong encryption, secure platforms, and trained staff to protect your data. While no system is perfect, your privacy is a top priority.
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10. International Transfers
​Your data may be processed outside the EU (e.g., by cloud service providers). When this happens, we ensure your rights and data are protected through standard contractual clauses or other legal safeguards, such as:
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Standard Contractual Clauses (SCCs): Approved by the European Commission
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Data Processing Agreements (DPAs): With our service providers
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Privacy Shield Framework: Where applicable
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11. Children’s Privacy
​Our tours and services are not directed at children under 16, and we do not knowingly collect their data. Children under 16 are welcome on tours under adult supervision.
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12. Updates to This Policy
​We may update this policy for legal or business reasons. Significant changes will be posted on our website or sent by email.
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